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FAQ

 

Where can I download the Revitalized Charging Solutions Mobile App?

Is there a charge to use the Revitalized Charging Solutions charging app or website locator?

How can I set up my favorite stations for quick access to the Electric Vehicle mobile app?

Why do I need to set up a Revitalized Charging Solutions account?

Is my data protected or sold?

What is a Level 2 Charger?

What is the RCS community program?

How can my company join the RCS Community program?

How do I contact customer support?

What's your refund policy?

What are the current incentives or rebates?

How do I use the RCS mobile app to start a charge?

 

Where can I download the Revitalize Charging Solutions Mobile App?

The RCS Mobile app can be downloaded from the Itunes store orApp Store Google play store.


Is there a charge to use the Revitalized Charging Solutions charging app or website locator?

There is no charge to use the Revitalized Charging Solutions mobile app or website locator.


How can I set up my favorite stations for quick access using the "Add Station" option?

You can add a station by logging into the RCS app > Select Add Station > Drag the pin to where you would like to add the station > Select next and fill out all the station details > Select submit.


Why do I need to set up a Revitalize Charging Solutions Account?

Revitalized Charging Solutions require you to set up an account so you can save information and access it from any device that has the RCS application installed.  Also, if you like to add charging stations, personal favorites, or store profile information an RCS account is required.


Is my data protected or sold?

Revitalize Charging Solutions takes data and privacy seriously.  All data collected is stored on secure servers and never sold to any third party companies. 


What is a Level 2 Charger?

Level 2 chargers supply 240V and up to 26 miles of range per hour. Level 2 chargers allow for a wide range of charging speeds.  They are commonly found in homes and commercial establishments.


What is the RCS Community Program?

We partner with the community by installing our Level 2 EV charging stations at your business, college, or municipality and in return we share some of the revenue with you. You provide the power for the EV charging station, and we will provide the Level 2 EV charging station and ongoing maintenance. It is a win, win for the community and America. 


How can my company join the RCS Community Program?

Please fill out the form at the following link..http://revitalizechargingsolutions.com/communitypartnership.php or send us an email at communitypartnership@revitalizechargingsolutions.com 


How do I contact customer support?

You may contact customer support by email or phone.  We will respond to emails within 24 hours.

Email:  customersupport@revitalizechargingsolutions.com

Phone:  1-817-659-1030 (8 a.m. to 6 p.m. CST)


What's your refund policy?

Refunds for fees that are determined to be erroneous will be made to the user’s credit card or RCS account.  If the user account is charged for RCS unit usage, that has not taken place, and the user can reasonably prove that this usage has not taken place, within 30 days of the charge event, the user will receive a refund. If a member disputes a credit card charge direct with their credit card company, their RCS membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee from an RCS unit that has been proven by the user and accepted by Revitalize Charging Solutions.


What are the current incentives or rebates?

Find Incentives and rebates at http://revitalizechargingsolutions.com/sub-contents.php?id=30.


How do I use RCS Mobile App to start a charge?

  • Download RCS mobile app from the Apple store
  • Register with received username and password when creating RCS account
  • Select desired RCS charger and location
  • Select Reserve button in blue inside of charging station details
  • Reserve charger
  • Click start button when ready